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This workflow action adds a new contact or a requester in Freshdesk application.Following are the available input fields in ‘Add New Contact’ workflow action.Mandatory fields Input FieldDe

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Freshdesk is an online cloud-based customer service helpdesk ticketing software for small and medium size companies.Workativ connects with Freshdesk via OAuth model.Follow these steps to connect your

Get Available Software

This workflow action retrieves all the available software within the organization from Freshservice application. Following are the input fields available in ‘Get available Software’ workflow a

Get Available Hardware

This workflow action retrieves all the available hardware within the organization from Freshservice application.Following are the input fields available in ‘Get Available Hardware’ workflow actio

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This workflow action retrieves all the Requester within the Domain from Freshservice application.Following are the input fields in ‘Get All Requesters’ workflow action. Input FieldDescript

Get a Requester

This workflow action retrieves details of an existing requester from Freshservice application. Following are the input fields available in ‘Get a Requester’ workflow action. Input Field

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This workflow action deletes an existing ticket from Freshservice application. Following are the input fields available in ‘Delete Ticket’ workflow action. Input FieldDescriptionTicket

Create Ticket

This workflow action creates a new Incident or Service Request in Freshservice Application.Following are the inputs fields available in ‘Create Ticket’ workflow action.Mandatory Fields Inp

Create Software Request

Using this workflow action, a user can create a Service Request for a new Software in Freshservice.Following are the input fields available in ‘Create Software Service Request’ workflow action.

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Using this workflow action, a user can create a Service Request for a new Hardware in Freshservice. Following are the input fields available in ‘Create Hardware Service Request’ workflow action.