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Chatbot Training

Table of contents OverviewTrain with EntityTrain with IntentView Conversation You can use the training module to improve the Chatbot performance over time. The training module provides hist

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Adding a chatbot to your webpage or self-help portal as a widget can help your end-users self-resolve workplace issues quickly. Adding a widget to your webpage is simple and easy. Just add the htm

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Workativ Assistant seamlessly integrates with Teams with zero coding. This helps automate workplace support faster, easier, and user-friendly.   Pre-Requisites:   You need A

Slack

Workativ Assistant seamlessly integrates with slack with zero coding. This helps automate workplace support faster, easier, and user-friendly.   Follow these steps to integrate

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Information about all the events related to the App Workflows is stored at one place, which is Logs. You can find the details of each event by selecting the relevant duration and other filters to imp

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Summary is a collection of graphical and textual reports of all the data related to the App Workflows. You can click Show By, and  Let us see what each block represents: Workflow St

Chatbot Logs

Information about all the events related to the Chatbot module is stored at one place, which is Logs. You can find the details of each event by selecting the relevant duration and other filters to im

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You can find various reports in a graphical and textual format related to a particular chatbot on the Summary page. Let us see what each report represents: ReportDescriptionTotal Bot Us

Example: Agent Handover

End user bot when user added to queue:   User added to the Queue notification in agent bot. All the agents in the agent bot deployed channel will be notified when a user is add

Using Agent Handover Bot (by live agents)

1.#login – Use this command to login as an agent to communicate with end-users. Only the logged in Agents will be able to handle user requests and communicate with end users.