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Add Parallel Path

You can use the Add Parallel Path option to run multiple actions simultaneously, independent of each other. You can add either an action or a condition in the parallel path.  To know mo

Error Handling

You can enable the Error Handling option for an Action. Enabling error handling will allow you to continue executing workflow in a multi-step workflow, even if one of the steps or the entire Acti

Inactive Workflows

Table of contents OverviewEdit Workflow Name and DescriptionDelete a WorkflowDuplicate a WorkflowActivate a WorkflowChanging Views Once you have created your workflows from the All Workflow

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Table of contents OverviewStart and wait for approvalApproval reminder and expiry When a chatbot needs permission to perform a particular task, it sends an Approval request to the concerned

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Linked with Dialogs is displayed for the workflows that are deployed and active.  You’ll be able to see only the active workflow on the Call Automation function under tin he Cha

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Table of contents OverviewEdit Workflow Name and DescriptionDelete a WorkflowDuplicate a WorkflowDeactivate a WorkflowChanging Views Once you have created your workflows from the All Workfl

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Table of contents OverviewEdit Workflow Name and DescriptionDelete a WorkflowDuplicate a WorkflowChanging Views Overview Once you have created your workflows from the All Workflows page,

Workflow Builder

Table of contents OverviewCreating a WorkflowSending Execution ReportsTest-Running a WorkflowActivating a WorkflowDuplicating a WorkflowFilter, Sort and View You can create app workflows for yo

Live Agent Handover

Workativ Assistant allows you to hand over the conversation (between user and chatbot) to a live agent in Microsoft Teams from any of your chat channels like Slack, Chat Widget, or even Microsoft T

Upload Attachment

The Upload Attachment function allows you to make the chatbot ask for files like images, pdf, video from the user, which can then be used as input to execute a workflow. A URL for the shared file is