Zoho Desk is a cloud-based helpdesk solution from Zoho, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.
Authentication
Workativ connects with Zoho Desk via OAuth model.
Follow these steps to connect your Zoho Desk account with Workativ.
1. After downloading or creating a Zoho Desk workflow, click on the action under Step-2 to open Action popup.
2. Select ‘Add a new account’ under ‘Connect to an Account’ tab and give a name for this account.
3. Enter the ‘Domain URL’ and then click on ‘Connect Account’ button.
4. Login with your Zoho account.
5. Click on Accept on the pop-up box to authenticate the account.
6. Once Authenticated, Zoho Desk successfully connects with Workativ and the status of the connection would show ‘Connected’.
