What is Workativ Assistant?
Workativ Assistant is a SaaS based no-code platform for companies to build conversational ai based chatbot with app workflow automation to automate workplace employee support.
Workativ Assistant makes it simple for your teams such as IT and HR to handle even the most mundane tasks and queries, like password reset, account unlock, adding colleagues to distribution lists, answering queries, granting access to applications, employee onboarding, payroll enquiries, leave application etc.
Workativ is the only solution that combines both Conversational AI and App Workflow Automation in a single platform that is purpose designed to automate workplace support
Workativ Assistant has the following modules.
- Chatbot – Chatbot Builder
- Automation – App Workflow Builder
- FAQ Builder
- Omni-Channel ( Slack, MS Teams, and Chat Widget )
- Live Agent Handover
- ChatbotTraining
- Chatbot Testing
- Logs & Dashboards
- On-prem App Connector
- Marketplace – Prebuilt Bots, and App Workflows
You can find the detailed configuration of all the features under these modules in the dedicated documents.
Why Workativ Assistant?
Workativ Assistant is purposely designed and built with a goal to provide a seamless experience with workplace support issues. Here are some of the key benefits that Workativ Assistant offers:
- No Code: Anyone can build simple to complex chatbot with app workflow automation without involving developers.
- Easy and Intuitive: Anyone can build quickly in hours and not weeks or months. Also offers pre-built bots and app workflows for instant jump start.
- Cost Effective, Compact and Specialized: To help companies solve workplace support problems easily without buying expensive, bulky and general-purpose chatbots that do not do any automation and require heavy customization and backend integrations.
- Auto Resolution: Bring app workflow automations into chatbot so employees can truly resolve issues.
- High Productivity: Help both employees and staff focus on high value growth areas.
- Cost Saving: Using both conversational ai and workflow automation, companies can reduce and repurpose one third of their current workplace support costs.