This workflow action updates details on an existing support ticket in Zoho Desk application.
Following are the input fields available in ‘Update Ticket’ workflow action.
|Ticket ID||Ticket ID of the ticket to retrieve|
|Subject||Subject of the issue|
|Product Name||Name of the Product|
|Description||Detailed description of the issue|
|Priority||Priority of the issue|
|Status||Select the status of the ticket (between – Open, On hold, Escalated, Closed|
|Classification||Type of ticket (choose between – Problem, Request, Question, Feature and Others)|