This workflow action updates details on an existing support ticket in Zoho Desk application.
Following are the input fields available in ‘Update Ticket’ workflow action.
Mandatory Fields

Input Field | Description |
Ticket ID | Ticket ID of the ticket to retrieve |
Optional Fields

Input Field | Description |
Subject | Subject of the issue |
Product Name | Name of the Product |
Description | Detailed description of the issue |
Priority | Priority of the issue |
Status | Select the status of the ticket (between – Open, On hold, Escalated, Closed |
Classification | Type of ticket (choose between – Problem, Request, Question, Feature and Others) |