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Knowledge Base/Workativ Automate/newport cialis/Service Desk / ITSM/Zoho Desk/Workflow Actions
Workflow Actions
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  • Create Ticket
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  • Delete Ticket
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  • Update Contact
  • Update Ticket
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Update Ticket

This workflow action updates details on an existing support ticket in Zoho Desk application.

Following are the input fields available in ‘Update Ticket’ workflow action.

Mandatory Fields

Input FieldDescription
Ticket IDTicket ID of the ticket to retrieve

Optional Fields

Input FieldDescription
SubjectSubject of the issue
Product NameName of the Product
DescriptionDetailed description of the issue
PriorityPriority of the issue
StatusSelect the status of the ticket (between – Open, On hold, Escalated, Closed
ClassificationType of ticket (choose between – Problem, Request, Question, Feature and Others)

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