This workflow action updates details on an existing support ticket in Zoho Desk application.
Following are the input fields available in ‘Update Ticket’ workflow action.
Mandatory Fields
| Input Field | Description |
| Ticket ID | Ticket ID of the ticket to retrieve |
Optional Fields
| Input Field | Description |
| Subject | Subject of the issue |
| Product Name | Name of the Product |
| Description | Detailed description of the issue |
| Priority | Priority of the issue |
| Status | Select the status of the ticket (between – Open, On hold, Escalated, Closed |
| Classification | Type of ticket (choose between – Problem, Request, Question, Feature and Others) |