Workativ Assistant comes with some pre-defined entities and they’re known as In-Built entities. Here’s a list of the in-built entities that Workativ Assistant comes with:
1. Mobile Number
2. E-Mail
3. Date
4. Currency
5. Time
6. Ticket ID for ICD
Workativ Assistant provides these entities for you to be able to use them at any point in time, as a standard, for any dialog flow that you create. Using a system entity allows you to be able to allow a dialog flow to be populated with data that is common to a lot of use cases.
The six default system entities can be mapped to dialog flow. You cannot edit, delete, or modify system entities.