Using Send Message function, you can set the virtual assistant to send a message to the end-user. Which can be used to send a response or convey a message to the user. You can use the send message node in a conversation based on your usecase and dialog journey. This function can be implemented throughout your dialog flow, based on the conversation that you’d like to build.
You can also add more than one assistant ‘response’ to give a more varied response to your users’ queries. By selecting Sequential or Random option you can configure how you want the assistant responses to be projected to your users. Remember, you can use this option only if you have more than one response set. Type in the response(s) that you’d like to send out to your users and click on Save.
Note: When a user adds 10 messages and selects Sequential option, whenever a user initiates a new conversation, the first message among the 10 messages will displayed first to the user. If the send message node is called again during the same conversation, then the second message among the 10 messages will be displayed to the user, thus following a sequential order of displaying messages to the user.
The following are the steps to create a message using Send Message.
1. Click on the Send Message function on the pop up that opens when you click on the + sign next to the parent node (first node).
2. Next, you’ll have to type in the texts to be displayed by the Assistant to the end-user.
3. You can either select sequential or random to make the Assistant display the messages either sequentially or randomly.
4. Click on Save. You can verify whether the created Send Message works as expected using the Try Me button.
Pro-Tip #2
You can add more responses in both cases to add variety to the Assistant’s conversation. By adding more responses, you’d make your Assistant sound a lot more human and reduce monotony. When you create more responses, you can also set them to be prompted either sequentially, or randomly, depending on what your preferences are.