The dialog node’s first option when clicked upon is the Send Message option. This option will help to send a message to the user. Which can be used like sending a response or to convey a message to the user. You can use the send message node in a conversation based on your use case flow. This option can be implemented throughout your dialog flow, based on the conversation that you’d like to build.
You can also add more than one response to give a more varied response to your users’ queries. As mentioned before, you can select either the Sequential option or the Random option while selecting how you want the responses to be projected to your users. Remember, you can use this option only if you have more than one response set. Type in the response(s) that you’d like to send out to your users and click on Save, and you’re all set.
Note: When a user adds 10 messages and selects Sequential option, whenever a user initiates a new conversation, the first message among the 10 messages will displayed first to the user. If the send message node is called again during the same conversation, then the second message among the 10 messages will be displayed to the user, thus following a sequential order of displaying messages to the user.
The following are the steps to create a message to be displayed by the VA using Send Message.
1. Click on the Send Message option on the pop up that opens when you click on the + sign next to the parent node (first node).
2. Next, you’ll have to type in the texts to be displayed by the Assistant to the user.
3. You can either select sequential or random to make the Assistant display the messages either sequentially or randomly.
4. Click on Save. You can verify whether the created Send Message works as expected using the Try Me button.
You can add more responses in both cases to add variety to your Virtual Assistant’s conversation. By adding more responses, you’d make your Virtual Assistant sound a lot more human and reduce monotony. When you create more responses, you can also set them to be prompted either sequentially, or randomly, depending on what your preferences are.