Workativ Assistant provides powerful entity extraction to process a specific request. Example of entities are “email”, “time”, “date” etc. Entities are required to process a request based on the user intent. E.g. I want to book a meeting on Monday. Here “book a meeting” is the intent, and “Monday” is an entity.
The use of entities makes it easier for the VA to sound more direct and personal as if it was crafted just for user. For example, entities can be used to help the VA identify a phone number from a prompt given by the user and store only the phone number as a value instead of a complete sentence. You can define Dictionary-Based entities in Workativ Assistant.