This workflow action creates a new Incident or Service Request in Freshservice Application.
Following are the inputs fields available in ‘Create Ticket’ workflow action.
|Reporter Email||Email address of the Requester or Reporter|
|Urgency||Urgency of the issue (Low, Medium or High)|
|Impact||Impact of the issue (Low, Medium or High)|
|Subject||Subject of the issue|
|Description||Detailed description of the issue|
|Status||Status of the ticket (Pending, Open, Resolved, Closed)|
|Ticket Type||Type of the ticket (Incident or Service Request) |
|Department Name||To which department is this ticket addressed to|
|Category||Category of the Incident or Service request|
|Subcategory||Subcategory of the Incident or Service request|
|Item Category||Item category of the incident or Service request|
|Group Name||To which group this ticket needs to be assigned to|
|Tags||Provide tags of the issue separated with ‘Comma’|
|CC Emails||Provide an email to copy this Incident or Service request|