This workflow action creates a new Incident or Service Request in Freshservice Application.
Following are the inputs fields available in ‘Create Ticket’ workflow action.
Mandatory Fields
| Input Field | Description |
| Reporter Email | Email address of the Requester or Reporter |
| Urgency | Urgency of the issue (Low, Medium or High) |
| Impact | Impact of the issue (Low, Medium or High) |
| Subject | Subject of the issue |
| Description | Detailed description of the issue |
Optional Fields
| Input Field | Description |
| Status | Status of the ticket (Pending, Open, Resolved, Closed) |
| Ticket Type | Type of the ticket (Incident or Service Request) |
| Department Name | To which department is this ticket addressed to |
| Category | Category of the Incident or Service request |
| Subcategory | Subcategory of the Incident or Service request |
| Input Field | Description |
| Item Category | Item category of the incident or Service request |
| Group Name | To which group this ticket needs to be assigned to |
| Tags | Provide tags of the issue separated with ‘Comma’ |
| CC Emails | Provide an email to copy this Incident or Service request |