Knowledge Base/Workativ Automate/App Integrations/Service Desk / ITSM/Freshservice/Workflow Actions
Workflow Actions
  • Add Requester
  • Create Note
  • Create Hardware Service Request
  • Create Software Request
  • Create Ticket
  • Delete Ticket
  • Get a Requester
  • Get All Requesters
  • Get Available Hardware
  • Get Available Software
Categories
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  • Workativ Automate
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      • HR
      • Service Desk / ITSM
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        • Freshservice
          • Authentication
          • Workflow Actions
        • Freshdesk
      • Access Management
      • Document Management
      • Email Management
      • Mobile Device Management
    • On-prem Connect

Create Ticket

This workflow action creates a new Incident or Service Request in Freshservice Application.

Following are the inputs fields available in ‘Create Ticket’ workflow action.

Mandatory Fields

Input FieldDescription
Reporter EmailEmail address of the Requester or Reporter
UrgencyUrgency of the issue (Low, Medium or High)
ImpactImpact of the issue (Low, Medium or High)
SubjectSubject of the issue
DescriptionDetailed description of the issue

Optional Fields

Input FieldDescription
StatusStatus of the ticket (Pending, Open, Resolved, Closed)
Ticket TypeType of the ticket (Incident or Service Request) 
Department NameTo which department is this ticket addressed to
CategoryCategory of the Incident or Service request
SubcategorySubcategory of the Incident or Service request
Input FieldDescription
Item CategoryItem category of the incident or Service request
Group NameTo which group this ticket needs to be assigned to
TagsProvide tags of the issue separated with ‘Comma’
CC EmailsProvide an email to copy this Incident or Service request

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