This workflow action creates a support ticket such as an Incident, Service request in HaloITSM application.
Below are the input fields available in ‘Create Ticket’ workflow action.
Mandatory Fields
| Input Field | Description |
| User Name | Username of the employee/requester |
| Ticket Type | Type of ticket (Incident, Service Request, etc..) |
| Client Site Name | Name of the site to create a support ticket under |
| Impact | Impact of the issue (Companywide, Multiple users affected, Single user affected) |
| Input Field | Description |
| Urgency | Urgency or priority of the issue (High, Medium or Low) |
| Category | Category of the issue |
| Sub Category | Subcategory of the issue |
Optional Fields
| Input Field | Description |
| Summary | Detailed description of the issue |