This workflow action creates a support ticket such as an Incident, Service request in HaloITSM application.
Below are the input fields available in ‘Create Ticket’ workflow action.
|User Name||Username of the employee/requester|
|Ticket Type||Type of ticket (Incident, Service Request, etc..)|
|Client Site Name||Name of the site to create a support ticket under|
|Impact||Impact of the issue (Companywide, Multiple users affected, Single user affected)|
|Urgency||Urgency or priority of the issue (High, Medium or Low)|
|Category||Category of the issue|
|Sub Category||Subcategory of the issue|
|Summary||Detailed description of the issue|