This workflow action creates a new ticket such as an Incident or a Service in Zoho Desk application.
Following are the input fields available in ‘Create Ticket’ workflow action.
|Subject||Subject of the issue|
|Email address of the user or requester|
|Department||Department of the user|
|Product Name||Product name of the ticket|
|Description||Detailed description of the issue|
|Priority||Priority of the issue (High/Medium/Low)|
|Status||Choose the status of the ticket (Open/Hold/Escalated/Closed)|
|Classification||Type of ticket (Problem/Request/Question/Feature/Others)|