This workflow action creates a new ticket such as an Incident or a Service in Zoho Desk application.
Following are the input fields available in ‘Create Ticket’ workflow action.
Mandatory Fields

Input Field | Description |
Subject | Subject of the issue |
Email address of the user or requester | |
Department | Department of the user |
Optional Fields

Input Field | Description |
Product Name | Product name of the ticket |
Description | Detailed description of the issue |
Priority | Priority of the issue (High/Medium/Low) |
Status | Choose the status of the ticket (Open/Hold/Escalated/Closed) |
Classification | Type of ticket (Problem/Request/Question/Feature/Others) |