This workflow action creates a new ticket such as an Incident or a Service in Zoho Desk application.
Following are the input fields available in ‘Create Ticket’ workflow action.
Mandatory Fields
| Input Field | Description |
| Subject | Subject of the issue |
| Email address of the user or requester | |
| Department | Department of the user |
Optional Fields
| Input Field | Description |
| Product Name | Product name of the ticket |
| Description | Detailed description of the issue |
| Priority | Priority of the issue (High/Medium/Low) |
| Status | Choose the status of the ticket (Open/Hold/Escalated/Closed) |
| Classification | Type of ticket (Problem/Request/Question/Feature/Others) |