This workflow action creates a support ticket such as an Incident, Problem, Feature Request in Freshdesk application.
Following are the input fields available in ‘Create Support Ticket’ workflow action.
|Reporter Email||Email address of the reporter or requester|
|Priority||Priority of the issue (High, Medium or Low)|
|Subject||Subject of the issue (one line statement)|
|Description||Detailed explanation of the issue or question|
|Status||Status of the ticket (Open, Pending, Resolved, Closed)|
|Ticket Type||Type of support ticket (Question, Incident, Problem, Feature Request, Refund|