This workflow action creates a support ticket such as an Incident, Problem, Task in Zendesk application.
Following are the input fields available in ‘Create Support Ticket’ workflow action.
Mandatory Fields
| Input Field | Description |
| Reporter Email | Email address of the user or requester |
| Subject | Subject of the issue |
| Description | Detailed description of the issue or problem user is facing |
| Priority | Priority of the issue (High or Medium or Low) |
Optional Fields
| Input Field | Description |
| Status | Set the status of the ticket (New/Open/Pending/Hold/ Solved) |
| Ticket Type | Type of issue to create (Problem/Incident/Question/Task) |