This workflow action creates a support ticket such as an Incident, Problem, Task in Zendesk application.
Following are the input fields available in ‘Create Support Ticket’ workflow action.
|Reporter Email||Email address of the user or requester|
|Subject||Subject of the issue|
|Description||Detailed description of the issue or problem user is facing|
|Priority||Priority of the issue (High or Medium or Low)|
|Status||Set the status of the ticket (New/Open/Pending/Hold/ Solved)|
|Ticket Type||Type of issue to create (Problem/Incident/Question/Task)|