This workflow action creates a request such as Incident, Service Request in ServiceDesk Plus application.
Below are the input fields available in ‘Create Request’ workflow action.
Mandatory Fields
| Input Field | Description |
| Subject | Subject of the issue |
Optional Fields
| Input Field | Description |
| Request Type | Type of request (choose between Incident, Request for Information, Service Request) |
| Requester Email ID | Email address of the requester |
| Description | Detailed description of the issue |
| Mode | Provide the mode of Request (Choose between E-Mail, Phone Call, ‘Web Form’) |
| Level | Provide the level of request (Choose between ‘Tier – 1’, ‘Tier-2’, ‘Tier-3’, ‘Tier-4’) |
| Input Field | Description |
| Priority | Priority of the issue (choose between High, Medium and Low) |
| Status | Status of the request (Choose between Closed, Canceled, Open, On Hold, Resolved |
| Impact | Choose the impact of the issue (Choose between Affects Business, Affects Departments, Affects Groups, Affects Users) |
| Impact Details | Provide the Impact details of the request |
| Urgency | Provide the urgency of the issue (Choose between High, Urgent, Low, Normal) |
| Input Field | Description |
| Category | Provide the of the issue (this is case sensitive) |
| Sub Category | Provide the subcategory of the issue (this is case sensitive) |
| Group | Provide the group of the issue (Example: Hardware Problems) |