This workflow action creates a request such as Incident, Service Request in ServiceDesk Plus application.
Below are the input fields available in ‘Create Request’ workflow action.
|Subject||Subject of the issue|
|Request Type||Type of request (choose between Incident, Request for Information, Service Request)|
|Requester Email ID||Email address of the requester|
|Description||Detailed description of the issue|
|Mode||Provide the mode of Request (Choose between E-Mail, Phone Call, ‘Web Form’)|
|Level||Provide the level of request (Choose between ‘Tier – 1’, ‘Tier-2’, ‘Tier-3’, ‘Tier-4’)|
|Priority||Priority of the issue (choose between High, Medium and Low)|
|Status||Status of the request (Choose between Closed, Canceled, Open, On Hold, Resolved|
|Impact||Choose the impact of the issue (Choose between Affects Business, Affects Departments, Affects Groups, Affects Users)|
|Impact Details||Provide the Impact details of the request|
|Urgency||Provide the urgency of the issue (Choose between High, Urgent, Low, Normal)|
|Category||Provide the of the issue (this is case sensitive)|
|Sub Category||Provide the subcategory of the issue (this is case sensitive)|
|Group||Provide the group of the issue (Example: Hardware Problems)|