This workflow action creates a request such as Incident, Service Request in ServiceDesk Plus application.
Below are the input fields available in ‘Create Request’ workflow action.
Mandatory Fields
Input Field | Description |
Subject | Subject of the issue |
Optional Fields
Input Field | Description |
Request Type | Type of request (choose between Incident, Request for Information, Service Request) |
Requester Email ID | Email address of the requester |
Description | Detailed description of the issue |
Mode | Provide the mode of Request (Choose between E-Mail, Phone Call, ‘Web Form’) |
Level | Provide the level of request (Choose between ‘Tier – 1’, ‘Tier-2’, ‘Tier-3’, ‘Tier-4’) |
Input Field | Description |
Priority | Priority of the issue (choose between High, Medium and Low) |
Status | Status of the request (Choose between Closed, Canceled, Open, On Hold, Resolved |
Impact | Choose the impact of the issue (Choose between Affects Business, Affects Departments, Affects Groups, Affects Users) |
Impact Details | Provide the Impact details of the request |
Urgency | Provide the urgency of the issue (Choose between High, Urgent, Low, Normal) |
Input Field | Description |
Category | Provide the of the issue (this is case sensitive) |
Sub Category | Provide the subcategory of the issue (this is case sensitive) |
Group | Provide the group of the issue (Example: Hardware Problems) |