This workflow action creates a support request such as an Incident, task, service request in Jira Service Desk application.
Below are the input fields available in ‘Create Request’ workflow action.
Mandatory Fields
| Input Field | Description |
| Service Desk Name | Choose the Project to create a request in |
| Request Type Name | Type of service request (Get IT help, fix an account problem, Request new software, etc.) |
| Summary | Summary of the issue |
Optional Fields
| Input Field | Description |
| Description | Detailed description of the issue |