This workflow action creates a note in an existing Incident or Service Request.
Following are the input fields available in ‘Create Note’ workflow action.
Mandatory Fields
| Input Field | Description |
| Ticket ID | ID of the Incident or Service Request |
| Ticket Note | Provide ticket notes that needs to be updated for the Ticket ID |
Optional Fields
| Input Field | Description |
| Notify Agents | Provide email address of peer agents for notification |