This workflow action creates a new incident for a requester in ServiceNow application.
Below are the input fields available in ‘Create Incident’ workflow action.
Mandatory Fields

Input Field | Description |
Short Description | Short description of the issue |
Description | Detailed description of the issue |
Urgency | Urgency of the issue |
Impact | Impact of the issue |
Caller | Provide the requester email |
Optional Fields

Input Field | Description |
Category | Category of the issue |
Sub Category | Subcategory of the issue |
State | State if the ticket (New, In progress, on Hold, Resolved, Closed, Canceled) |