This workflow action creates a new incident for a requester in ServiceNow application.
Below are the input fields available in ‘Create Incident’ workflow action.
Mandatory Fields
| Input Field | Description |
| Short Description | Short description of the issue |
| Description | Detailed description of the issue |
| Urgency | Urgency of the issue |
| Impact | Impact of the issue |
| Caller | Provide the requester email |
Optional Fields
| Input Field | Description |
| Category | Category of the issue |
| Sub Category | Subcategory of the issue |
| State | State if the ticket (New, In progress, on Hold, Resolved, Closed, Canceled) |