A
Add Action
Using the Add action option under Step 2 of creating an automation, we can add an action like generating the email id and password for a new user and sending them to the HR in an email.
Add Parallel Path
Using this option under Step 2 of creating an automation, you can create multiple actions that run simultaneously instead of a sequential execution.
Add Condition
Using the Add Condition option under Step 2 of creating an automation, add a condition for an action to get executed.
Add Value
Use “Add Value” under step-1 of an automation to create a field or sub-fields. You can then map these fields inside a dialog to the respective context variables that contain the data from the user.
Automation
Automation is the functionality in Workativ Assistant that allows users to automate tasks. Workativ Assistant’s Automations work with the following applications:
– Freshdesk
– IBM Control Desk
– Zendesk
– Service Now
– Slack
– Office 365
– Twilio
– Active Directory
– Box
Using the automation functionality, repetitive tasks can be automated. Some examples of automated tasks are:
– Viewing the status of a ticket
– Unlocking an account
– Creating a distribution list
Analytics
Analytics is a provision in Workativ Assistant that allows users to view statistics on Intents, Entities, Dialogs and Automations in the form of bar graphs and pie charts.
C
Create
The option that allows you to either create an entity, an intent, a dialog or an automation.
Connect Account
Connect an automation with an application using your credentials for the application you are trying to connect to.
Connection Name
Use this to enter the connection name for the account you’re trying to connect to.
D
Deploy
Deploy involves integrating Workativ Assistant in a chat-channel that you use in your organization.
Dialog
This is the conversation flow that you create for the virtual assistant by combining intents, entities, and automations.
Date
This is a column present in all modules and analytics that reveal the date on which any workflow was created.
E
Email Address
Use this to enter the email address of your account while connecting to it inside an automation.
Error
Use this under Step 3 of creating an automation to enter the email address to which the error log should be sent.
Error Handling
Use this under Step 3 of creating an automation to specify how an error should be handled.
F
Fail
Use this under Step 3 of creating an automation to specify the email address to which the log for a failed automation should be sent.
I
Integrations
Integrations consist of every major service that Workativ Assistant can work with. Integrations can be divided into two parts:
- Chat-Channel Integrations
- Automation Integrations
Workativ Assistant supports the following chat platforms:
Slack
Microsoft Teams
And the following services for automation integrations:
Freshdesk
IBM Control Desk
Box
Office 365
Zendesk
Dropbox for Business
Jira
Twilio
UI Path
Active Directory
L
Least Used Automations
This section in Analytics shows you the Automations you have deployed and used the least.
M
Most Used Automations
This section in Analytics shows you the Automations you have deployed and used the most.
P
Password
Use this under step-2 of creating an automation to enter the password for the account you want to connect to.
Perform Action
Use this under Step 2 of creating an automation to specify what the automation builder should do.
S
Save
The option to save your work progress for any functionality such as Intents, Entities, and Automations.
Select Application
Use this under step-2 of creating an automation to select the application for which you want to run the automation.
Success
Use this under Step 3 of creating an automation to specify the email address to which the automation success log should be sent.
T
Try Me
The Try Me option in the Dialogs section allows users to test out dialog flows and thereby also testing out the intents, entities and automations that have been created.
V
Virtual Assistant
This is the medium through which users communicate and get their issues resolved. It can either be deployed in chat channels or prompted through the Try Me option in the Dialogs section.
W
Workspace
You can have one or more workspaces on Workativ Assistant depending on which integration feature you need to use. For example, you can maintain one workspace if you are using Freshdesk and maintain another if you are using Zendesk. Each workspace will have its own set of intents, entities and dialog flows depending on how you set it up.