Freshservice is a cloud-based IT Helpdesk and Service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal, and knowledge-base.
Workativ connects with Freshservice via OAuth model.
Follow these steps to connect your Freshservice account with Workativ
1. After downloading or creating a Freshservice workflow, click on the action under Step-2 to open Action popup.
2. Select ‘Add a new account’ under ‘Connect to an Account’ tab and then give a name for this account.
a) Enter the ‘Domain URL’ of your Freshservice app
b) Enter the ‘API Key’ username and then click on ‘Connect Account’ button
4. Once authenticated, Workativ successfully connects with Freshservice and you can see the status of the connection as ‘Connected’