ServiceNow is a cloud-based software platform for IT Service Management (ITSM) which helps to automate IT Business Management. It is designed based on ITIL guidelines to provide service-orientation for tasks, activities, and processes.
Authentication
Workativ connects with ServiceNow via OAuth model.
Follow these steps to connect your ServiceNow account with Workativ.
1. After downloading or creating a ServiceNow workflow, click on the action under Step-2 to open Action popup.
2. Select ‘Add a new account’ under ‘Connect to an Account’ tab and give a name for this account.
3.
a) Enter the ‘Domain URL’
b) Enter the ‘Username’& ‘Password’ and then click on ‘Connect Account’ button.
4. Once authenticated, the status of the connection will change to ‘Connected’.
