Jira Service Management is cloud based IT Service Management solution for both internal and external support.
Authentication
Workativ connects with Jira Service Management via Basic model.
Follow these steps to connect your Jira Service Management account with Workativ
1. After downloading or creating a Jira service management workflow, click on the action under Step-2 to open Action popup.
2. Select ‘Add a new account’ under ‘Connect to an Account’ tab and give a name for this account.
2.
a) Enter the ‘Domain URL’.
b) Enter the ‘Login Email’ & ‘API Auth Token’ and then click on ‘Connect Account’ button.
3. Once authenticated, the status of the connection will change to ‘Connected’.
