HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries.
Authentication
Follow these steps to connect your HaloITSM account with Workativ.
1. After downloading or creating a HaloITSM workflow, click on the action under Step-2 to open Action popup.
2. Select ‘Add a new account’ under ‘Connect to an Account’ tab and give a name for this account.
3.
a) Enter the ‘Connection Name’.
b) Enter the Resource Server, Authorization Server, Tenant, Username, Password & Client ID and then click on ‘Connect Account’ button.
4. Once authenticated, the status of the connection will change to ‘Connected’.
