Zendesk is a service-first cloud-based Helpdesk software provider that helps companies of all sizes to improve their customer relationships.
Workativ connects with Zendesk via OAuth model.
Follow these steps to connect your Zendesk account with Workativ.
1. After downloading or creating a Zendesk workflow, click on the action under Step-2 to open Action popup.
2. Select Add a ‘new account’ under ‘Connect to an Account’ box and give a name for this account.
a) Enter the ‘Domain URL’ of your Zendesk application.
b) Enter the ‘Username’ & ‘Password’ of your Zendesk application and then click on ‘Connect Account’ button.
4. Once authenticated, Workativ successfully connect s with Zendesk and you can see the status of the connection as ‘Connected’.