Agent Handover

Agent Handover: 

Agent Handover helps the Assistant handover the chat session from chatbot to live agents.  

Steps: 

  1. Click on + icon to view the available functions. 
Graphical user interface, text, application, chat or text message Description automatically generated


  1. Select the Agent Handover function 
Graphical user interface, text, application, chat or text message Description automatically generated


  1. Choose the configured agent bot from the drop down 
Graphical user interface, application, Teams Description automatically generated


  1. Click on Save.  
Graphical user interface, application Description automatically generated


  1. Agent handover function will be added in the conversation. 
Graphical user interface, text, application, chat or text message Description automatically generated

Was this helpful?