This workflow action adds a new requester in Freshservice. Requesters have specific privileges to submit requests (Incidents, Service Requests, etc..)
Following are input fields available in ‘Add Requester’ workflow action.
Mandatory Fields
| Input Field | Description |
| Last Name | Last name of the use |
| Job Tittle | Job title of the user |
| Mobile Number | Work phone number of the requester |
| Can see all tickets from associated departments | Setting this value to true makes this user view all the tickets from associated departments |
| Address | Address of the user |
Optional fields
| Input Field | Description |
| Time Format | Choose from the time format available (12h or 24h) |
| Language | Provide the Language for the requester. By default, English is set |
| Background Information | Provide the background information of the requester |
| Input Field | Description |
| Time Format | Choose from the time format available (12h or 24h) |
| Language | Provide the Language for the requester. By default, English is set |
| Background Information | Provide the background information of the requester |